Customer Re-engagement Agent – Entry Level (Brisbane)

About the role

We are seeking enthusiastic Customer Re-engagement Agents to join our Brisbane CBD team. In this entry-level position you will reconnect with warm leads—customers who have previously shown interest in our financial services—and help them make smarter money decisions.

Key responsibilities

• Make approximately 200 outbound calls per day, delivering quality, value-focused conversations.
• Follow professional scripts while using personal charisma to handle objections.
• Qualify leads and transfer warm prospects to the specialist broker team.
• Meet performance benchmarks and participate in coaching sessions to improve results.

Required profile

• Strong work ethic and resilience, with experience in customer-facing roles such as hospitality, retail, media sales or fundraising (sales experience is a plus but not required).
• Confidence to ask for a sale and ability to communicate advice clearly.
• Target-driven mindset and motivation to exceed KPIs in a performance-based environment.

Required skills

What we offer

• Base salary up to $65,000 AUD plus super, with quarterly salary reviews.
• Uncapped commission potential—top performers earn $130,000 AUD+ OTE.
• Predictable, stable hours with no weekend or rotating shifts.
• Paid comprehensive training, ongoing coaching, modern office, wellbeing program, monthly recognition awards and fully stocked snack bar.