Customer Experience Specialist

About the role

DentalMonitoring is seeking a Customer Experience Specialist to be the primary point of contact for its customers in Sydney. You will help shape AI‑driven orthodontic care used by thousands of doctors worldwide, delivering timely and accurate support across multiple channels.

Key responsibilities

• Respond to customer inquiries via email, phone, instant messaging and appointments, ensuring timely and accurate answers.
• Identify, troubleshoot and resolve customer issues while maintaining detailed records in the CRM system.
• Develop deep knowledge of DentalMonitoring software to provide tailored recommendations and support.
• Share feedback and insights with internal teams (sales, marketing, product, R&D) to influence product and process improvements.
• Customize new office accounts after sales closure and monitor usage metrics to identify training needs.

Required profile

• Bachelor’s degree or equivalent experience.
• Minimum 2 years in a customer service or similar customer‑facing role.
• Adaptable, eager to learn and comfortable in a fast‑growing scale‑up environment.
• Strong problem‑solving abilities and calm under pressure.
• Excellent written and verbal communication in English.

Required skills

• Google Suite (Docs, Sheets, Gmail, etc.)
• CRM/Salesforce
• Skype and Zoom
• LinkedIn
• Microsoft Office
• Excel
• Apple Mac products