Credit Officer – Manage Credit Risk and Collections

About the role

Join AG Warehouse, part of Saputo Dairy Australia, as a proactive Credit Officer. You will manage credit risk and collections for an assigned debtor portfolio, working closely with customers, store managers and internal sales teams to ensure timely payments and resolve account queries.

Key responsibilities

• Manage collections and follow up outstanding customer payments.
• Monitor debtor accounts and ensure compliance with agreed credit terms.
• Process and allocate incoming payments accurately.
• Conduct credit risk assessments for new and existing customers.
• Resolve account queries and disputes in a timely, professional manner.
• Build strong relationships with customers, store managers and sales teams.
• Support collection targets through proactive customer contact.
• Prepare reports and analysis on debtor performance and bad debts.
• Apply credit policies and escalate higher‑risk matters when required.

Required profile

• Experience in credit, accounts receivable or a related accounting role.
• Strong communication and negotiation skills.
• Confidence managing customer conversations and payment follow‑ups.
• Analytical, problem‑solving ability with excellent attention to detail.
• Ability to work independently and manage competing priorities.

Required skills

• Proficiency with Microsoft Excel.
• Experience using credit management systems.