Controls & Operational Tax Analyst

About the role

The Controls team supports the Business, Middle Office, Settlements and Client KYC teams by providing pre, intra and post day reconciliations, internal management reporting, external Tax (Operations) reporting and oversight of first-line operational risk. This role focuses on taxation and day-to-day operations, covering operational tax obligations across the client lifecycle, from onboarding and KYC (including tax document review) through to FATCA/CRS compliance, Australian third-party reporting (e.g. AIIR) and global withholding tax requirements.

Key responsibilities

• Daily production and delivery of all depot, intersystem and nostro reconciliations to operational teams by SLA, with daily reporting and escalation of outstanding breaks.
• Be the first point of contact for reconciliation queries and provide data for monthly Control forums.
• Build and implement new reconciliations with testing and sign-off completed.
• Act as the primary operations contact for tax documentation and controls, maintaining the inventory/tracker, and support expiring tax documentation processes such as Relief at Source, Financial Transaction Tax and Tax Regulatory Reporting.
• Generate reports on tax document status and identify, escalate and help resolve operational tax risks.
• Maintain documentation for risk management policies and procedures, and take part in operational incident reviews and remediation.
• Ensure compliance with laws, regulations and exchange operating rules, and prepare tax (operations) reports (ABN, AIIR, IIR, AMMA, WHT, QI/QDD, CRS/FATCA).
• Identify STP opportunities, support system design to automate operational tax requirements using AI where appropriate, and take part in projects, UAT and technology implementations.
• Build and maintain internal and external client relationships.

Required profile

• 1-5 years' experience in an operations team in financial services, with knowledge of financial instruments, equities and fixed income.
• Experience in financial services, custody, accounting firms or similar, ideally including general operational tax compliance.
• Experience with client/investor tax withholding and reporting across jurisdictions, especially CRS, FATCA and Australian and New Zealand third-party reporting, is highly regarded.
• Understanding of risk management and incident management, and ability to manage stakeholder interactions.
• Strong communication skills, self-starter who works independently, organized, detail-oriented and able to meet deadlines under pressure.