Client Services Representative – Health & Wellbeing

About the role

The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support. This position involves managing service requests, providing accurate information, and ensuring a seamless client experience while upholding organisational values.

Key responsibilities

• Assist clients with scheduling mental health and wellbeing appointments and provide service information.
• Deliver information promptly, courteously, and professionally with empathy.
• Maintain a comprehensive understanding of TELUS Health services.
• Complete allocated tasks and projects accurately within required timeframes.
• Use relevant systems and tools proficiently to support client and organisational needs.
• Address and resolve client complaints in line with guidelines and continuous improvement processes.

Required profile

• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• High organisational skills and attention to detail.
• Commitment to continuous learning and professional development.

Required skills

• Previous experience in a contact centre or customer service role (highly desirable).
• Familiarity with health and wellbeing services (advantageous).
• Proficiency in using customer management systems and technology.