Casual Duty Manager - Clocktower Centre

About the role

The Moonee Valley City Council is looking for a Casual Duty Manager to join the Clocktower Centre team. This is a casual position overseeing Front of House operations for performances, events and functions, providing exceptional customer service to patrons, hirers and users of the Centre. The role involves liaising with event hirers, managing staff and keeping the venue running safely and smoothly.

Key responsibilities

• Lead the Front of House team and ensure exceptional customer service is provided.
• Supervise and coordinate Front of House, Box Office, Catering and Technical staff during events.
• Communicate clearly with patrons, hirers and team members to keep operations smooth.
• Ensure safety protocols, including emergency evacuation procedures, are followed.
• Make sure venue equipment is set up, used and packed down according to safe working policies and procedures.
• Manage venue operations, including equipment setup, merchandise sales and first aid.
• Complete required reports such as the Daily Event Report, Costing Report and Incident Reports.

Required profile

• Demonstrated experience in a customer service role, preferably in the performing arts or events industry.
• Experience in a customer-facing role managing events and understanding the needs of patrons and hirers is highly valued.
• Ability to manage competing priorities, stay calm under pressure and communicate with a wide range of people.
• First Aid qualification and Working with Children or Responsible Service of Alcohol certification are essential.

Pay is $52.09 per hour plus 12% superannuation, commensurate with skills and experience (Band SE-2). Applications are made through the online application system following the Council's application guide; applications may be reviewed as they arrive and the advert can be closed early.