Casper Test Operations Associate

About the role

Acuity Insights is hiring a Test Operations Associate for its Casper test platform, which supports applicants taking situational judgment assessments for university and professional programs. The role runs the operation behind the Test Support Agents (TSAs) who support applicants during live tests. It is a fully remote position open to candidates anywhere in Australia, reporting to the Manager, Support.

Key responsibilities

• Gather TSA availability, track training, build rosters for upcoming tests and coordinate extra coverage when plans change.
• Answer TSAs' questions, keep communication clear and help with onboarding and training of new TSAs.
• Track shifts and hours, review payment information and invoices and work with Finance to ensure TSAs are paid accurately and on time.
• Lead live tests after shadowing experienced teammates, coordinating TSAs and handling unexpected issues.
• Use AI, automation and other tools to simplify recurring work such as availability collection, rostering and payments.

Required profile

• No prior experience in test operations or higher education required; backgrounds in operations, customer support, administration, hospitality, education, events, logistics or similar are welcome.
• Organised, dependable and able to follow through on recurring tasks.
• Investigative and analytical, with a sense of judgement and an improvement instinct.
• Good communicator and quick learner who adapts to feedback.
• Flexibility to work across time zones, including earlier starts or later finishes, to collaborate with Canadian teammates and lead live tests.

What we offer

• Starting salary range of $60,000-$70,000 AUD, with 12% employer superannuation through Deel.
• $3,000 AUD annually for professional and personal development.
• Eligibility for the Employee Share Option Plan.
• Additional leave and monthly Acuity Days, plus private health insurance or an allowance.
• Remote work with company-provided tools and hardware, and up to $150 AUD per month for a co-working space.