Business Systems Administrator

About the role

Alder Group, which brings engineering and construction teams together to deliver building, civil and infrastructure projects across Queensland and Northern NSW, is looking for a Business Systems Administrator in Brisbane. Reporting to the General Manager for Information, Data & Technology, you will administer, support, optimise and continuously improve the business systems portfolio, acting as the main point of contact for users so that systems stay reliable and aligned to operational needs.

Key responsibilities

• Provide application support and resolve incidents and service requests
• Manage user access, system configurations and business application administration
• Coordinate with software vendors and support providers
• Support system upgrades, testing, releases and user adoption
• Drive process improvements and system enhancements
• Assist with automation, integration and digital transformation initiatives
• Maintain application documentation, governance and support processes
• Work with stakeholders to improve efficiency and user experience

Required profile

• Naturally curious, solutions-focused and passionate about technology
• Enjoys working with people and improving systems and processes
• Experience supporting and administering business applications
• Experience managing incidents, service requests and system enhancements
• Experience with software vendors and third-party support providers
• Experience supporting system upgrades, testing and releases

Required skills

• IT service management or ticketing platforms
• Microsoft 365 and modern workplace technologies
• Strong troubleshooting, problem-solving and stakeholder engagement skills

What we offer

• A supportive, collaborative workplace with a "One Team" mindset
• Opportunities to grow your capability and career, including a pathway into systems administration and infrastructure roles
• Exposure to a wide range of technologies, projects and operations
• A competitive remuneration package aligned to experience