Banking Consultant – Contact Centre (Evenings & Weekends)

About the role

Suncorp Bank is seeking enthusiastic, customer‑focused Banking Consultants to join its Contact Centre in Melbourne. The role is full‑time, permanent and operates on a hybrid model, allowing a mix of office and home‑based work. Shifts run evenings and weekends, with coverage required up to 10:00 PM.

Key responsibilities

• Assist customers over the phone with a wide range of banking enquiries.
• Provide clear, empathetic, and efficient service to resolve issues.
• Build trust through effective communication and problem‑solving.
• Collaborate with team members to meet service targets.

Required profile

• Passionate about delivering excellent customer service.
• Available to work evening and weekend shifts as outlined.
• Willing to attend a structured training programme (20 July – 28 August, Monday‑Friday, 8:30 AM‑5:00 PM).
• Ability to adapt to a hybrid working environment.

Required skills

• None specified

What we offer

• Comprehensive training and ongoing coaching.
• Hybrid work flexibility – office and remote options.
• Opportunities for career growth within a supportive, people‑first culture.