Administration & Customer Service Officer - Mandurah

About the role

Cleanaway Waste Management is looking for an Administration & Customer Service Officer to work from its Mandurah site. The role provides high-quality administration across allocated contracts and sites, building strong relationships with internal teams and key stakeholders to deliver excellent customer outcomes.

Key responsibilities

• Deliver efficient administration and customer service across allocated contracts and sites.
• Build positive working relationships with support functions and stakeholders to meet and exceed customer needs.
• Reconcile, report on and audit asset management activities as required.
• Maintain accurate records and ensure end-to-end processes are completed consistently and in line with company policies and finance timelines.
• Identify opportunities to improve processes, service delivery and technical capability.
• Manage activities within the allocated functional budget.

Required profile

• Experience using JDE, VRP, Salesforce or similar systems.
• Intermediate Microsoft Office skills.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• A customer-focused approach with the ability to build effective relationships.
• A willingness to learn, develop new technical skills and continuously improve.

The position is permanent and full time. The application closes on 29 November 2026. Recruitment includes checks such as criminal history, medicals, drug and alcohol testing, and verification of qualifications, licences and right-to-work status.