Account Manager (Renewals & Growth) – Multiple Roles

About the role

Simpro is growing its Customer Success organisation in 2026 and is hiring several Account Managers to own large customer portfolios of SMB and Mid-Market clients. The role covers renewals, relationship strengthening and growth opportunities in a fast-paced SaaS environment. Experience in the listed areas is secondary to the right determination, attitude and fit with the company's values.

Key responsibilities

• Own renewals and reduce churn: manage end-to-end renewals accurately, identify at-risk customers through outreach and usage insights, and maintain reliable renewal forecasts and pipeline visibility.
• Identify growth opportunities such as additional users, modules and training, and partner with customers to unlock more value from the Simpro platform.
• Follow established playbooks, cadences and processes, keep CRM hygiene and account records up to date, and manage a high-volume portfolio with strong organisation.
• Engage time-poor, operational customers directly and clearly, translating product features into simple business outcomes.

Required profile

• Experience in Account Management, Customer Success or Renewals within SaaS.
• Proven track record managing renewals and reducing churn across a large portfolio of 100+ accounts.
• Experience with SMB or Mid-Market customers, ideally in operational or trade-based industries.
• Strong commercial instincts and a driven, outcomes-focused mindset.