Trade Documentation Officer

About the role

The Trade Documentation Officer ensures that all trade‑related paper documentation is received, processed, scanned, indexed and stored in line with ANZ’s service standards and regulatory requirements. The role supports both internal teams and external customers, helping to maintain smooth trade transaction processing across Australia.

Key responsibilities

• Receive, split, scan and index trade documents onto the Trade 360 system.
• Attach documents to the correct request records and monitor transaction queues.
• Provide accurate information for document processing and ensure compliance with sanctions, credit and operational risk policies.
• Print and execute guarantees, organise guarantee swaps and manage external courier services for document delivery.
• Maintain service level agreements (SLAs) and ensure timely completion of all documentation tasks.

Required profile

• Strong organisational abilities and attention to detail.
• Effective communication and interpersonal skills.
• Ability to manage competing priorities within short timeframes.
• Good time‑management and prioritisation capabilities.

Required skills

• Proficiency with the Trade 360 documentation platform.