S&S Banking Consultant – Runaway Bay
Suncorp Bank · Runaway Bay
Description du poste
About the role
The S&S Banking Consultant provides a blend of sales and service to customers through face‑to‑face interactions and inbound/outbound calls. You will support everyday banking enquiries, account openings and digital onboarding while promoting the use of Suncorp Bank’s digital platforms.
Key responsibilities
- Deliver customer‑obsessed service that drives satisfaction and first‑call resolution.
- Provide accurate information on everyday banking enquiries, account openings and processes via phone or online channels.
- Educate and support customers in using digital banking tools, encouraging self‑service.
- Assist with digital onboarding to ensure a seamless experience for new clients.
- Listen actively, build trust and ask the right questions to exceed expectations and improve NPS.
- Maintain compliance with internal policies, privacy legislation and underwriting guidelines.
Required profile
- Experience delivering high‑quality customer experience in a banking or financial services environment.
- Comfortable communicating via phone, online chat and face‑to‑face.
- Ability to balance customer, risk and performance outcomes.
Required skills
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Suncorp Bank
Runaway Bay
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