Project Manager - Clinical Complaints & Incidents

About the role

Bupa is recruiting a Project Manager for its Clinical Complaints and Incidents workstream, reporting to the Senior Medical Adviser. The role works with clinical governance, operational, technology and consortium stakeholders to turn business requirements into practical, sustainable solutions that align processes, systems, reporting, governance and people to support safe, effective and high-quality healthcare. It is a 6-month fixed-term contract starting January 2027, based in Brisbane, Sydney or Melbourne.

Key responsibilities

• Lead the delivery and ongoing development of the Clinical Complaints and Incidents workstream.
• Develop and maintain complaints and incidents frameworks, workflows, procedures and governance arrangements.
• Manage project plans, milestones, dependencies, risks, deliverables and priorities.
• Translate clinical and operational requirements into processes, systems, reporting mechanisms and sustainable solutions.
• Collaborate with clinical governance, operations, technology, quality, risk, workforce and consortium stakeholders.
• Oversee digital systems for complaints and incident management, including investigations, reporting, audit requirements, testing and validation.
• Set up reporting and assurance mechanisms and update program leadership and governance forums regularly.
• Drive stakeholder engagement, risk and change management, training and continuous improvement.

Required profile

• Tertiary qualification in business administration, project management, change management, health management, technology, operations or a related discipline.
• Extensive project management experience in large-scale, complex, regulated or government service environments, ideally in defence, health services, clinical operations or consortium settings.
• Experience managing complex projects with multiple workstreams, competing priorities and senior stakeholders.
• Australian citizenship and eligibility to obtain and maintain a Baseline Security Clearance.

Required skills

• Integrated planning, scheduling, scope, budget, resource and risk management, governance and quality assurance.
• Ability to turn business, clinical and operational requirements into practical plans and processes.
• Change management, including impact assessment, stakeholder engagement, communications, training and adoption planning.
• Communication, stakeholder engagement and influencing skills; problem-solving and commercial awareness.
• Desirable: change management and Agile delivery certifications and ongoing professional development.