Maintenance Supervisor (Hotel Operations)

About the role

Novotel Melbourne South Wharf, a 347-room hotel connected to the Melbourne Convention & Exhibition Centre, is looking for a hands-on Maintenance Supervisor to lead the day-to-day operation of its Engineering department. Reporting to the Director of Engineering, you will supervise a team of three Maintenance Technicians while staying actively involved in preventative maintenance, repairs, compliance and hotel improvement projects. The role suits an experienced supervisor or a strong maintenance professional ready for leadership.

Key responsibilities

• Lead, coach and support a team of three Maintenance Technicians
• Carry out preventative and reactive maintenance across the hotel
• Coordinate daily maintenance priorities and workload allocation
• Troubleshoot and repair building, mechanical and electrical systems
• Manage room maintenance requests and minimise room downtime
• Maintain accurate maintenance, compliance and safety records
• Coordinate and supervise external contractors
• Assist with departmental rostering, training and performance support
• Monitor utility consumption and identify efficiency improvements
• Conduct safety inspections and support emergency maintenance and critical building incidents
• Work with Front Office, Housekeeping and other departments to deliver a great guest experience

Required profile

• Previous experience in building maintenance, facilities management, hospitality maintenance or a similar environment
• Experience leading or supervising a small team
• Practical maintenance and troubleshooting skills, with the ability to plan, prioritise and work independently
• Proactive, confident decision-maker with excellent communication and customer service skills
• Attention to detail and commitment to workplace safety
• Willingness to cover weekends and occasionally work after hours
• Preferred: trade qualification in Electrical, Mechanical or Plumbing, current trade licence, previous hotel experience, computer literacy and Microsoft Office, HUB OS and Opera Cloud

What we offer

• Above award hourly rate of $35.50
• Leadership role within a globally recognised hotel brand, with autonomous work supported by the Director of Engineering
• Ongoing learning and development through Accor
• Employee discounts on accommodation, dining and partner offers worldwide
• Discounted parking, staff meals and complimentary barista coffee