Learning Lead - Donor Experience NSW

About the role

Lifeblood is recruiting a Learning Lead for its Donor Experience (DX) program in NSW, a hybrid role based in Melbourne, Brisbane or Sydney. The position leads a regional learning team that builds the clinical capability, confidence and readiness of the Donor Experience workforce, with autonomy to set direction for the region.

Key responsibilities

• Develop and lead a regional clinical capability strategy, turning workforce needs and operational priorities into plans for learning, coaching and competency development.
• Cover onboarding, operational capability, workplace coaching and clinical competency so people can deliver safe, high-quality donor experiences.
• Work with operational leaders to identify capability gaps and turn them into practical solutions.
• Provide clarity, support and accountability as the team builds capability and moves through change.
• Use learning data, clinical competency outcomes and operational insights to drive continuous improvement.

Required profile

• Demonstrated experience leading learning teams, including coaching, performance management and team development.
• Experience leading geographically dispersed teams across multiple locations or regions.
• Experience developing and delivering a capability strategy that responds to operational and workforce needs.
• Experience providing clear direction and keeping teams engaged through change.
• Experience leading continuous improvement in an operational or clinical environment.
• Healthcare, donor services, clinical education or another regulated environment experience is highly regarded.

Required skills

• Strong understanding of workplace learning and adult learning principles.
• Stakeholder management and partnership with operational leaders.
• Ability to use learning data and operational insights to inform decisions.

What we offer

• Salary of $140k-$155k FTE plus superannuation and salary packaging.
• Hybrid working environment.

Applications are handled directly by Lifeblood's Talent Acquisition team; external recruitment agencies are not accepted. Applicants are contacted after their application is reviewed.