Key Account Manager - Freight Forwarding

About the role

Mondiale VGL, a transport and logistics provider with operations in 19 markets, is looking for a Key Account Manager. You will own a portfolio of strategic clients and act as their trusted advisor, combining freight forwarding and supply chain expertise with strong commercial instincts. It is described as a high-visibility role.

Key responsibilities

• Own and grow a portfolio of key accounts, driving service excellence, retention and profitability
• Build strong, multi-level relationships as clients' go-to person
• Lead proactive account management, including regular reviews, reporting and QBRs
• Turn global market trends and disruptions into practical strategies for clients
• Oversee onboarding, SOPs and the ongoing optimisation of client supply chains
• Monitor margins and commercial performance at shipment and account level
• Resolve escalations and manage exceptions calmly and confidently
• Work with operations, sales and global teams to deliver consistent results
• Identify new opportunities through research and networking and keep Client Intelligence up to date

Required profile

• 4+ years of experience with strong end-to-end freight forwarding expertise across multimodal movements
• Deep understanding of PO management, supply chain flows and operational best practice
• Experience managing margins, P&L and pricing strategies
• Comfortable navigating complex logistics scenarios, customs and compliance requirements
• Proactive, solutions-focused mindset with a strong sense of ownership

Required skills

• Freight forwarding and supply chain expertise
• Advanced systems knowledge, including freight platforms, reporting and visibility tools
• Ability to interpret market intelligence and give strategic advice to clients