Guest Relations Manager

About the role

The Guest Relations Manager leads the Front Office team at Hilton Melbourne Little Queen Street, ensuring exceptional check‑in, check‑out and guest services across a rotating shift schedule.

Key responsibilities

• Assist the Assistant Front Office Manager with daily Front Office operations and team support.
• Manage shift activities, handle guest requests, inquiries, complaints and emergencies.
• Coordinate with Maintenance and Housekeeping outside business hours.
• Conduct reservations quality checks and inventory management.
• Drive sales revenue through up‑selling and marketing programs.

Required profile

• Minimum 1 year leadership experience in a front office role at a similar sized hotel.
• Fluent English with professional communication skills.
• Strong leadership, interpersonal and training abilities.
• Ability to work a 7‑day roster including mornings, afternoons, overnights, weekends and public holidays.

Required skills

• High‑level IT proficiency, including Excel and Word.

What we offer

• Salary $80,228 per year plus superannuation.
• 25% discount on food & beverage in hotels.
• Access to growth and development programs from Harvard University, LinkedIn Learning, etc.
• Employee Assistance Programs for mental and physical wellbeing.
• Team recognition programs and quarterly events.