Guest Experience Agent - Part-Time

About the role

Sofitel Gold Coast Broadbeach, a Sofitel hotel in Broadbeach, is hiring a part-time Guest Experience Agent. The role welcomes guests on arrival, handles check-in and check-out, and acts as a friendly link between guests and the hotel's internal teams.

Key responsibilities

• Welcome and greet guests warmly on arrival, creating a positive first impression
• Deliver efficient and accurate check-in and check-out using Opera Cloud and ACDC, and respond promptly to guest enquiries and requests
• Share accurate information on hotel facilities, amenities and local attractions
• Maintain guest account records, process cash and card transactions securely and post charges accurately and on time
• Handle incoming calls courteously, document and relay guest messages, reservations and special requests
• Act as liaison between guests and Reservations, Concierge, Housekeeping and F&B teams
• Promote the ALL – Accor Live Limitless loyalty programme and hotel facilities, recommending, upselling and cross-selling
• Uphold security protocols and hotel SOPs to protect guest confidentiality and safety

Required profile

• A genuine passion for luxury hospitality and creating exceptional guest experiences
• A luxury attitude with strong communication and interpersonal skills, including a warm and professional phone manner
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Openness to feedback, continuous improvement and development with the Sofitel brand
• Flexibility to work a rotating roster, including weekends and public holidays
• Current Australian working rights are required

Required skills

• Experience with Opera Cloud or a similar property management system (advantageous)

What we offer

• Complimentary chef-prepared meal on every shift
• Laundered uniforms
• One complimentary Sofitel night's stay each year, including breakfast, to celebrate your work anniversary
• Global discounts across Accor hotels, restaurants and experiences
• An extra paid day off during your birthday month
• Personalised reward programme, discounted onsite parking, secure bike storage and convenient access to public transport
• Leaders who invest in your development, coaching and long-term career