Engineering Manager - Policy Servicing

About the role

TAL, a life insurer backed by Daiichi Life, is looking for an Engineering Manager for its Policy Servicing function in Melbourne. The manager leads the people, systems and processes behind the Policy Servicing technology platforms (PAS, Life400, CLOAS and EthIL/ILSA) and reports to eight Engineering and Support Leads. The role is accountable for platform availability and recoverability, technology risk, day-to-day delivery, workforce capability, cost and vendor performance, and drives the move to DevOps and DevSecOps.

Key responsibilities

• Lead, coach and develop Engineering and Support Leads, building a high-performing, engaged workforce with strong succession and cross-platform capability.
• Own the health, availability, recoverability and sustainability of PAS, Life400, CLOAS and EthIL/ILSA, including incident management, disaster recovery and lifecycle planning.
• Lead the prioritisation, resourcing and delivery of business-as-usual engineering work, including regulatory, compliance, remediation, repricing and annual servicing activities.
• Manage technology risk, cyber vulnerabilities, obsolescence and technical debt, and lead the transition to DevOps and DevSecOps with approved AI-enabled development practices.
• Manage workforce capacity, costs and vendor performance, and share delivery, risk, resilience and investment priorities through planning and governance forums.

Required profile

• Proven experience leading software engineering and technology operations teams supporting business-critical enterprise platforms, ideally in financial services or life insurance.
• Strong experience coaching technology teams, with workforce planning and succession planning.
• Knowledge of production support, major incident management, disaster recovery, technology risk, cyber vulnerabilities, legacy technology and technical debt.
• Experience leading DevOps and DevSecOps transformation and adopting AI-enabled development practices within appropriate governance, security, quality and risk controls.
• Financial, capacity and vendor management experience, with communication and cross-functional leadership in a regulated environment, including familiarity with APRA CPS 230 requirements.

Required skills

• Desirable: knowledge of IBM iSeries or z/OS and platforms such as Life400, CLOAS, PAS and EthIL/ILSA.
• ITIL or equivalent service-management familiarity.
• Experience with ServiceNow, Jira and Agile delivery practices.

What we offer

• Flexible and blended ways of working.
• Learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded life, income protection and total and permanent disability insurance, plus employee insurance discounts.
• Wellbeing support including an Employee Assistance Program, wellbeing resources, annual flu vaccinations and health initiatives.
• Paid parental leave, wellbeing leave, community leave and purchased leave options.
• TAL Rewards Plus with discounts at hundreds of retailers and services.