Desktop Support Analyst – Professional Services Firm

About the role

An established Professional Services firm with a 60+ year history and 300+ employees across Australian offices is recruiting a Desktop Support Analyst for its Sydney CBD office. You will provide high-touch end-user support to employees and senior stakeholders, working in a small local team alongside the broader national IT team. The role combines hands-on in-person support with project work and offers the chance to progress toward a lead role over time.

Key responsibilities

• Provide Level 1 and Level 2 support for Windows, Microsoft 365, desktop hardware, mobile devices, printers, business applications and network connectivity.
• Deliver face-to-face and remote support to employees and senior stakeholders.
• Set up and troubleshoot meeting room technology, including AV and video conferencing.
• Manage user onboarding and offboarding.
• Assist with security improvements, vulnerability remediation and incident follow-up.
• Support the adoption of AI tools and practices across the business.
• Contribute to hardware and software rollouts, upgrades, configurations and other technology projects.
• Work full-time in the office, 10am to 6:30pm.

Required profile

• Proven experience in IT or desktop support in a corporate or professional environment.
• Comfortable in a corporate setting, dealing with stakeholders at all levels and acting as the face of IT for the Sydney office.
• Strong customer service mindset, confident communicator and proactive problem solver.
• Unrestricted permanent Australian working rights (PR or citizenship) are required.

Required skills

• Troubleshooting across Microsoft 365, Windows OS, laptops, desktop hardware and iOS devices.
• Support for meeting room technology, AV and video conferencing.
• High-touch support to VIPs or senior stakeholders.

What we offer

• Salary of $90,000 to $100,000 including superannuation, depending on experience.
• Training, mentoring and professional development.
• Exposure to technology projects, upgrades and service improvements.
• Free daily breakfast and barista coffee, free gym memberships and health insurance discounts.