Data Centers / Critical Environment Operations Lead

About the role

JLL is hiring a Data Centers / Critical Environment Operations Lead based in Sydney, NSW. The role acts as the subject matter expert for data center, critical environment and white space operations, overseeing several JLL teams across multiple accounts to deliver resilient, efficient operations for clients' most critical assets. It focuses on operational excellence, 100% uptime, risk management and growth.

Key responsibilities

• Set and enforce the highest standards of operational delivery across client sites, with a focus on safety, resiliency and 100% uptime
• Oversee implementation of JLL and client best practices, SOPs and methods of procedure, and ensure compliance with local and international regulations and industry standards such as Uptime Institute
• Ensure teams follow the regional risk management framework, including incident management, root cause analysis and business continuity planning
• Act as liaison between the JLL DC platform, account directors and clients, and build long-term client relationships
• Support clients with queries and complaints, and advocate for their needs internally
• With the Account Director, identify upsell and cross-sell opportunities, negotiate contracts and co-create account plans and strategies
• Monitor account performance, report on account health and gather client feedback
• Lead or contribute to sustainability initiatives such as energy efficiency, PUE optimization, water conservation and renewable energy
• Recruit, lead and develop a regional team of subject matter experts and critical facility / DC ops managers, and champion training, succession planning and career pathing

Required profile

• Minimum of 10 years of progressive experience in critical facilities management, with at least 5 years in data center operations
• Proven track record in DC operations across the Asia Pacific region
• Bachelor's degree in Mechanical or Electrical Engineering or a related technical field preferred
• Expert knowledge of critical infrastructure (UPS, generators, switchgear, chillers, fire suppression)
• Experience managing geographically distributed teams or stakeholders across time zones and cultures

Required skills

• Certified Data Centre Professional (CDCP) certification
• Strong understanding of data center design, commissioning and white space best practices
• Deep understanding of APAC data center industry dynamics

What we offer

• 18 weeks of paid parental leave for the primary carer after 6 months of service
• Private health insurance discounts, gym and wellbeing discounts, employee assistance program and health and beauty discounts
• Novated lease for EV cars and two extra leave days
• Ongoing training and development