Base Management Manager / Assistant Manager

About the role

Superloop, an ASX-listed Australian internet infrastructure company, is looking for a skilled and experienced Base Management Manager or Assistant Manager to join its Operations unit. The role leads customer lifecycle strategies to boost satisfaction, loyalty and revenue, and drives initiatives that optimise pricing, enhance customer experience and maximise the value of the customer base.

Key responsibilities

• Develop and implement customer life cycle management strategies using upsell and cross-sell tools, analysing customer behaviour, preferences and needs to find personalised engagement opportunities.
• Work with the Consumer Finance team on budgeting, commercial evaluation of business cases and resource allocation.
• Evaluate and prepare business proposals for new products and campaigns; key deliverables include gross revenue, ARPU, speed plan distribution, VAS attachment rates and GM%.
• Develop and execute base management strategies to drive customer satisfaction, loyalty and revenue growth.
• Use data analytics to monitor KPIs, track customer behaviour and assess the effectiveness of base management initiatives.
• Co-create campaign strategies with the business and marketing team aligned to customer life cycle objectives.

Required profile

• Bachelor's degree in Electronics, Economics, Finance, Marketing, Business Administration or a related field; a master's degree is a plus.
• Full or partial qualification in CIMA, CA or ACCA.
• Proven experience in base management, customer life cycle management, product management or a similar role in telecommunications, banking or a comparable industry; 6-7 years preferred.
• Experience designing and running targeted marketing campaigns and promotions.

Required skills

• Strong analytical skills and understanding of customer segmentation and retention.
• Familiarity with CRM systems, data analytics tools and reporting platforms.
• Project management and strong communication skills across cross-functional teams.