Banking Consultant – Retail Banking (Campsie, NSW)

About the role

As a Banking Consultant in ANZ’s Retail Banking division, you will deliver a seamless branch experience, meeting each customer’s end‑to‑end financial needs and promoting digital solutions. You will act as a role model and peer coach, helping to turn customers into strong advocates for ANZ.

Key responsibilities

• Provide customers with a seamless branch experience through transactions, needs‑based conversations and digital education.
• Collaborate with team members and act as a peer coach to ensure the best possible customer experience.
• Drive increased customer engagement and advocacy, creating real value for clients.
• Participate in and support bank programmes and initiatives.
• Maintain a thorough “know your customer” approach from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Exceptional customer focus, preferably with retail banking experience.
• Experience using and promoting technology and digital channels.
• Ability to multitask and adapt quickly to change and ambiguity.
• Willingness to work collaboratively within a team environment.
• Sound understanding of compliance requirements.
• Excellent communication and interpersonal skills.

What we offer

• Flexible working arrangements to help you balance work and life.
• Access to health and wellbeing services.
• Discounts on selected ANZ products and services.
• A diverse, inclusive workplace that celebrates different backgrounds and perspectives.