Administration Manager - Cancer Centre

About the role

Icon Cancer Centre is looking for an Administration Manager to lead its small team of medical administrators at the Concord Repatriation General Hospital in Sydney. The role supports patients and families receiving radiation therapy-based cancer treatment and sits within a rapidly growing organisation with patient care at its core. It is a permanent full-time position, Monday to Friday, 76 hours per fortnight, reporting to the Site Manager.

Key responsibilities

• Cultivate a warm, safe and supportive environment for staff and patients
• Assist in recruiting administration staff and support ongoing training and skill development
• Roster the administration team to meet business needs
• Support and lead the team through daily tasks and responsibilities
• Audit and evaluate practices and workflows to ensure compliance and best practice
• Meet organisational KPIs and targets for the administration team
• Handle patient billings and informed financial consent
• Communicate effectively with staff, patients and carers, and build strong working relationships with the Site Manager, doctors and other hospital departments
• Facilitate succession planning and leadership development, and implement practice changes and quality improvements

Required profile

• Experience supervising and leading teams in a health environment
• Experience in medical administration and/or practice management; hospital experience is a big bonus
• Knowledge of the private health fund claiming process
• Commitment to customer service and long-term relationships with internal and external customers

Required skills

• Advanced knowledge of Microsoft Word, Excel and Outlook
• Advanced knowledge of patient billing (Medicare, DVA and private patients) desirable
• Knowledge of healthcare legislative requirements desirable
• Management qualification or training desirable

What we offer

• Good hourly rate, no nights or weekends, and a PD allowance
• Novated lease options and a rewards portal with discounts and cash back
• Employee assistance program and paid parental leave
• Development pathways, individual goal setting and free online courses