Desktop Support Engineer – Perth

About the role

Datacom is looking for a Desktop Support Engineer to join its growing team in Perth CBD. You will deliver end‑user services to a range of customers, ensuring hardware and software are ready, reliable and aligned with business needs.

Key responsibilities

• Provide high‑quality technical support in a fast‑paced environment, prioritising customer satisfaction.
• Assist new users with hardware collection, setup and configuration.
• Prepare laptops, mobile phones and other equipment for deployment.
• Record all interactions in the designated ITSM tool and keep customers informed of progress.
• Maintain customer infrastructure proactively and drive service improvements.
• Follow ITIL best practices for change and release management.

Required profile

• Australian citizenship.
• Strong focus on delivering excellent customer experience.
• Ability to manage workload to meet service‑level agreements.
• Clear verbal and written communication skills, capable of explaining technical concepts to non‑technical users.

Required skills

• Laptops and desktop PCs.
• Printers and audio‑visual equipment.
• BYOD and mobile device management.
• ITSM tool usage.
• ITIL change and release processes.
• Remote support and software deployment.

What we offer

• Dynamic, flat‑structured environment with autonomy.
• Flexi‑hours, remote‑working options and chill‑out spaces.
• Professional development courses and health‑insurance discounts.
• Social events and a supportive company culture.