Customer Support Centre Team Leader

About the role

Komatsu Australia is seeking a hands‑on Customer Support Centre Team Leader to oversee the KCSC Parts team. You will act as the first escalation point for customer and internal enquiries while remaining involved in processing orders and taking calls.

Key responsibilities

• Lead and support a team of Customer Support Representatives.
• Manage parts enquiries, orders, escalations and delivery outcomes.
• Drive team KPI performance and uphold operational standards.
• Coordinate rosters for a 24/7 operation.
• Build strong relationships with customers, branches, distribution centres and suppliers.
• Identify and implement process improvements to increase efficiency and profitability.

Required profile

• Strong communication skills for interacting with customers, internal stakeholders and team members.
• Background in parts, preferably with parts interpreting experience or trade qualifications.
• Experience supervising or leading a customer support, parts, or service team.
• Mechanical aptitude or exposure to heavy‑equipment industries.
• Excellent problem‑solving abilities and the capacity to prioritise in a high‑volume environment.
• Proactive leadership approach with a strong customer focus.

Required skills

What we offer

• Family benefits including 16 weeks paid primary carer parental leave and 4 weeks secondary carer leave.
• Income Protection Insurance through the company superannuation fund.
• Recognition programmes, awards, flexible work options and internal career development.
• Corporate health discounts with Bupa and a Total Wellbeing Solution via Telus Health.
• Travel discounts with Avis, Qantas, Crown, IHG and travel agents.
• Potential yearly bonus and a $3000 referral payment for successful hires.