Customer Service Representative

About the role

The Customer Service Representative will manage end‑to‑end cases for guests, dealers and the business, ensuring queries are resolved quickly and efficiently. This 6‑month contract role starts with onsite work for the first 2‑3 months before moving to a hybrid arrangement.

Key responsibilities

• Coordinate case management across all channels, including inbound/outbound calls, email, letters, social media and live chat.
• Make informed decisions and recommend countermeasures in line with policies to achieve timely resolution.
• Escalate complex or serious issues to minimise risk exposure.
• Accurately input customer information into Salesforce to track trends and provide actionable insights.
• Liaise with internal and external stakeholders to close cases efficiently.

Required profile

• Minimum 2 years experience in face‑to‑face or contact‑centre customer service.
• Excellent written and verbal communication skills.
• Proven experience in complaint and dispute resolution.

Required skills

• Salesforce