Customer Service Desk Specialist – Enterprise Mobility

About the role

We are looking for a Customer Service Desk Specialist focused on enterprise mobility to join our Melbourne team. You will provide first‑line help‑desk support for large‑scale Unified Endpoint Management (UEM) and Enterprise Mobility Management (EMM) platforms, ensuring smooth device enrolment and rapid incident resolution.

Key responsibilities

• Provide help‑desk support for UEM/EMM solutions such as Microsoft Intune, VMware Workspace ONE, Ivanti Endpoint Manager and Ivanti Neurons.
• Triage incidents and service requests, creating and updating tickets in accordance with SLA and KPI targets.
• Assist with device enrolment programs including Apple ADE, Samsung Knox KME and Android Zero Touch.
• Perform basic Mobile Device Management (MDM) actions and support major‑incident processes.
• Maintain ticket quality, documentation and reporting to meet service standards.

Required profile

• Proven experience as a Customer Service Desk Specialist or Analyst in enterprise mobility.
• Familiarity with large‑scale UEM/EMM deployments and device enrolment workflows.
• Strong analytical and problem‑solving abilities with a focus on customer satisfaction.

Required skills

• Microsoft Intune
• VMware Workspace ONE
• Ivanti Endpoint Manager
• Ivanti Neurons
• Apple Automated Device Enrolment (ADE)
• Samsung Knox Mobile Enrolment (KME)
• Android Zero Touch Enrolment (ZTE)

What we offer

• Competitive annual salary between 82,544 AUD and 87,992 AUD (gross).
• Hybrid working arrangements, reviewed on a case‑by‑case basis.
• Opportunity to work for a #1 Top Employer in Australia within a global digital services leader.
• Continuous learning and career growth in an AI‑first environment.