Customer Contact Officer – Full-time

About the role

The Gympie Regional Council is seeking a motivated Customer Contact Officer to join its Customer Contact team. This full‑time position involves providing high‑quality service to the community through phone, online platforms and face‑to‑face interactions, ensuring a positive experience for residents and visitors.

Key responsibilities

• Deliver accurate, consistent information to internal and external customers, aiming for first‑contact resolution.
• Assist the community in using a variety of service channels, including telephone, web portals and in‑person enquiries.
• Process customer requests, complete transactions and record actions in line with Council procedures.
• Apply conflict‑resolution and negotiation techniques to resolve issues effectively.
• Receipt Council payments, perform daily banking reconciliations and maintain accurate financial records.
• Stay informed about Council events and initiatives to provide relevant guidance.

Required profile

• Enthusiastic customer‑service professional with strong communication skills.
• Detail‑oriented and able to manage multiple enquiries simultaneously.
• Proactive problem‑solver who can work independently and as part of a team.
• Commitment to delivering a courteous and professional service experience.

Required skills

What we offer

• Competitive annual salary starting at $80,412.
• Up to 14 % superannuation contribution.
• Health and wellness programs, salary sacrifice and packaging options.
• Fortnightly rostered day off (RDO) for work‑life balance.