People Operations Specialist (Remote, Contract)

About the role

Mercur is seeking a People Operations Specialist to design and implement deterministic HR scenarios for a fully remote workforce. This contract position focuses on building rigorous, data‑driven processes that evaluate employee performance, benefits eligibility, and lifecycle events.

Key responsibilities

• Develop long‑horizon people‑ops tasks with rubrics that grade agent performance against verifiable ground truth.
• Create detailed scenario libraries for employee inquiries, benefits questions, and policy responses aligned with plan documents.
• Design onboarding, off‑boarding, and leave‑management checklists, including FMLA and ADA determinations.
• Construct HRIS work scenarios for data updates and benefits enrollment based on rule‑based eligibility.
• Ensure all scenarios are challenging, require focused sessions, and are documented for repeatable execution.

Required profile

• Minimum 3 years of experience in HR operations or people operations.
• Strong written communication with the ability to articulate step‑by‑step reasoning.
• Comfortable handling HR artifacts such as policy responses, offer letters, change forms, and leave decisions.

Required skills

• Hands‑on experience with HRIS platforms (Workday, Rippling, BambooHR, Gusto, Justworks).
• Leave administration expertise (FMLA, ADA).
• Benefits administration and FLSA classification knowledge.

What we offer

• Competitive hourly rate of $55–$80.
• Fully remote work environment.
• Contractual engagement with flexible scheduling.