Customer Service & Sales Brand Ambassador

About the role

Join the Cartier Client Relations Centre as a Brand Ambassador, representing the Maison across telephone, email, live chat and social media. You will deliver exceptional customer service and support sales inquiries while upholding Cartier’s quality standards and brand identity.

Key responsibilities

• Handle inbound and outbound customer contacts via phone, email, live chat and social platforms.
• Facilitate online and phone sales to achieve commercial targets.
• Provide brand information to clients and gather valuable feedback.
• Accurately process data in the required systems while adhering to data security policies.
• Escalate system issues promptly and suggest improvements.
• Identify trends in customer satisfaction and report to the team leader.
• Collaborate with the existing Client Service team for repairs and after‑sales requests.

Required profile

• Experience in retail sales or customer service, preferably in luxury or high‑end goods.
• Previous contact‑center or e‑commerce experience is a plus.
• Patient, conscientious, flexible, polite and eager to learn.
• Excellent written and verbal communication skills in English; Mandarin is a plus.
• Willingness to work shifts, weekends and public holidays as needed.

Required skills

• SAP CRM
• Salesforce (preferred)

What we offer

• Opportunity to develop expertise in luxury client relations.
• Access to career growth within Cartier and the Richemont Group.
• Dynamic, diverse and inclusive team environment.