Customer Service Representative – 24/7 Rotational Shifts

About the role

Join Bankwest's Customer Engagement Centre in Perth and provide chat and phone support to customers around the clock. This full‑time position operates on a rotating 24/7 roster, offering a dynamic environment where you help customers navigate our digital banking channels.

Key responsibilities

• Respond to inbound calls and online chat queries, delivering accurate and timely information.
• Assist customers with app and online banking features.
• Provide first‑point‑of‑contact resolutions and transactional information.
• Maintain awareness of operational risk, regulatory compliance, and health‑and‑safety requirements.

Required profile

• Willingness to work a 24/7 rotational roster, including early, evening, weekend and public‑holiday shifts.
• Strong customer‑service orientation and ability to multitask in a fast‑paced environment.
• Residence within reasonable commuting distance to the Perth office.

Required skills

What we offer

• Three weeks of paid training at our 300 Murray Street office.
• Hybrid working option after a minimum of six months on‑site.
• Clear development pathway and opportunities for career progression within the Commonwealth Bank Group.