Receptionist / Administrator (Clinic)

About the role

We are looking for a warm, organised and patient‑focused Receptionist/Administrator to join our growing clinic team. The successful candidate will help ensure smooth day‑to‑day operations and create a positive experience for every client who walks through our doors.

Key responsibilities

• Manage patient bookings and schedule appointments.
• Handle phone, email and in‑person enquiries professionally.
• Process Medicare, DVA and private health fund claims.
• Maintain accurate patient records and manage appointment recalls.
• Order and maintain office supplies.
• Support practitioners and collaborate with the clinic team.
• Assist with practice management systems and other administrative processes.

Required profile

• Previous experience in reception, administration or a healthcare clinic.
• Excellent customer service with a friendly, welcoming approach.
• Comfortable using technology and quick to learn new systems.
• Strong organisational skills and attention to detail.
• Emotional intelligence, adaptability and a calm presence.
• Ability to work both independently and as part of a supportive team.

Required skills