Business Systems Officer – Council Services

About the role

The Rural City of Wangaratta is seeking a proactive Business Systems Officer to support and enhance its core business systems. You will work within the Customer, Digital and Transformation Services team, helping staff resolve system issues and driving continuous improvement across the council.

Key responsibilities

• Provide first‑line support for enterprise business systems used by council staff.
• Identify, investigate and resolve system incidents and performance issues.
• Collaborate with users to gather requirements and recommend system enhancements.
• Assist in the design, testing and implementation of system upgrades and new functionalities.
• Maintain documentation of system configurations, procedures and support activities.

Required profile

• Strong customer‑focused attitude with excellent problem‑solving abilities.
• Ability to work collaboratively in a team environment and communicate technical information clearly.
• Commitment to continuous learning and professional development.

Required skills

• Experience supporting enterprise business systems.

What we offer

• Inclusive and supportive workplace culture.
• Ongoing training and development opportunities.
• Corporate benefits such as flu vaccinations and discounted gym memberships.
• Employee Assistance Program for mental health and wellbeing.