Team Manager - Mental Health Consultants

About the role

Gallagher Bassett is offering a 12-month contract opportunity for a Team Manager to lead its Mental Health Consultant team in Melbourne. The manager leads, develops and supports a high-performing team of mental health consultants to deliver quality, client-focused and compliant service outcomes, covering operational leadership, performance management, coaching and stakeholder engagement.

Key responsibilities

• Lead and manage the day-to-day workflow of the team to ensure effective output and consistent service standards.
• Provide clear, engaging and supportive leadership that promotes accountability, performance and best practice in mental injury claims management.
• Work with the Branch Manager to identify capability gaps and implement development and training strategies.
• Ensure the team delivers timely, client-focused services that meet internal standards and stakeholder expectations.
• Analyse team performance, trends and projections to identify improvements and plan for the future.
• Use qualitative and quantitative data to monitor performance and alignment with organisational objectives.
• Drive innovation and continuous improvement across mental health claim management processes.
• Act as a key point of contact for stakeholder feedback and use insights to improve service delivery and claims outcomes.
• Provide monthly KPI reporting and performance updates to senior leadership.
• Implement remedial actions where needed to address performance issues.
• Oversee recruitment, onboarding and offboarding with Talent Acquisition.

Required profile

• Tertiary qualification in Psychology, Social Work, Mental Health Nursing, Counselling or another mental health-related discipline; a mix of clinical and rehabilitation experience is highly regarded.
• Demonstrated leadership and people management experience.
• Experience in a mental health, allied health, claims or service delivery environment.
• Solid understanding of Workers Compensation legislation and claims processes.
• Strong understanding of mental injury claims management, service delivery and stakeholder engagement.
• Excellent communication skills and experience collaborating with internal stakeholders.
• Exceptional organisational and time management skills.

What we offer

• Support for emerging and experienced leaders, including peer-to-peer leadership training and leadership programs.
• Career development opportunities and ongoing learning.
• Recognition for good work and a collaborative, people-first culture.
• Meaningful work with global reach and local impact.