Team Manager (Family and Child Connect Program)

About the role

Mercy Community is looking for a Team Manager to lead its Family and Child Connect Program in Caboolture. This is a permanent full-time position working alongside an experienced team and a Senior Program Manager. The role provides senior leadership in developing and delivering high-quality services, building networks and engaging the local service system, and maintaining quality practice and strategic relationships with government and NGO services.

Key responsibilities

• Ensure program areas follow Mercy Community's policies, procedures, values, service schedules, accreditation requirements and other protocols, in close consultation with the line manager.
• Oversee the management of critical and non-critical incidents in line with organisational and legislative requirements, with the Program Manager or Senior Program Manager.
• Build and maintain strong working relationships with the Department of Child Safety, Youth & Women, mandatory reporters and other key stakeholders.
• Prepare and submit reports against service agreements or other reports required, within the required timeframes.
• Provide direct assistance to staff in managing their relationships and therapeutic engagements with stakeholders.

Required profile

• Tertiary degree or above in Social Work, Behavioural Sciences, Psychology or a related discipline.
• Extensive experience in safety and risk assessments, family support and intervention services, focusing on neglect and domestic violence.
• Sound understanding of the Queensland child protection system.
• Queensland Provisional Green or above driver's licence.
• Current and valid paid Blue Card (Queensland Working with Children Check) or ability to apply.
• Evidence of current vaccination against whooping cough, or willingness to obtain it before starting.

What we offer

• Salary packaging of up to $18,550 per year as a tax-free component.
• Payment of the Queensland Blue Card and NDIS Worker Screening Card.
• Free professional and confidential counselling for you and your immediate family, including First Nations counsellors.
• Reimbursement of annual influenza and other vaccinations.
• An employee benefits program to help save on living costs.
• Learning and development tools and career pathways across Mercy.