Systems Administrator – Melbourne

About the role

We are looking for an experienced Systems Administrator to join our Melbourne team on a full‑time permanent basis. You will be responsible for managing and supporting a complex IT infrastructure that underpins critical transport industry operations.

Key responsibilities

• Act as Level 2 escalation point for infrastructure troubleshooting, diagnostics and remediation.
• Serve as Subject Matter Expert for security hardening, vulnerability management, baselining cycles and commercial software upgrades.
• Manage and maintain servers, virtual machines, hypervisors, storage systems, networks and supporting software across multiple locations.
• Configure and maintain IT hardware infrastructure, ensuring alignment with cybersecurity requirements, patching schedules and certificate management.
• Define, maintain and update system manuals, configuration baselines and operational procedures.
• Report on system performance, infrastructure status and security updates for operational management review.
• Diagnose and resolve hardware or software failures, coordinating with internal teams and external vendors.
• Participate in planning, scoping and implementation of new systems or operational transitions.
• Manage support renewals, licences, certificates and third‑party vendor engagements.
• Provide occasional after‑hours support and participate in a rotating 24/7 on‑call roster.

Required profile

• Tertiary qualification in IT, Computer Science, Software Engineering or related field (preferred).
• 5+ years of experience in infrastructure, systems administration or technical operations.
• Hands‑on experience with Windows Server environments and virtualisation platforms such as VMware.
• Strong knowledge of LAN/WAN networking, firewalls, VLANs, routing and security concepts.
• Experience with backup, recovery and monitoring solutions.
• Understanding of security fundamentals, vulnerability management, patching and certificate processes.
• Familiarity with OT environments and edge devices.
• Experience in high‑availability or mission‑critical settings (desired).
• ITIL Foundation or relevant vendor certifications (preferred).
• Ability to work independently in a live operational environment and willingness to join a 24/7 rotational roster.

Required skills

• Windows Server administration
• VMware (or other hypervisor) management
• LAN/WAN networking, firewalls, VLANs, routing
• Backup and recovery tools
• Monitoring systems
• Security hardening and vulnerability management
• Patch management and certificate handling
• OT/edge device knowledge
• ITIL Foundation (or similar) certification

What we offer

• On‑site supportive team environment
• Continuous learning through various platforms
• Employee Assistance Program for staff and families (24/7)
• Paid birthday leave and special Christmas leave
• Company‑sponsored social and end‑of‑year activities
• Opportunities for international career growth within the organisation