Shared Services Administrator – Remote (Australian Hours)

About the role

We are looking for a Remote Shared Services Administrator to support our Student Services, Compliance, Operations and Kit Facilitation teams. Working on Australian business hours, you will be the first voice students hear and the behind‑the‑scenes organiser keeping four functions running smoothly.

Key responsibilities

• Answer inbound student calls promptly, provide warm, clear assistance and log each interaction accurately.
• Transfer calls to the appropriate colleague, hold lines when necessary and set realistic expectations for wait times.
• Perform high‑volume, process‑driven administrative tasks between calls, ensuring accuracy and continuity.
• Support Student Services (≈50% of time), Kit Facilitation (≈25%), and provide operational and compliance administration for the remaining time.
• Maintain detailed records and documentation for all student interactions and admin processes.

Required profile

• Previous experience working international shifts (e.g., BPO servicing US/UK or offshore employer).
• Exceptional phone etiquette – warm, confident, and able to manage conversations without rushing.
• Strong multitasking ability: can pause a task, handle a call, then resume exactly where left off.
• Detail‑oriented with a focus on accurate data entry and record‑keeping.

Required skills

What we offer

• Full‑time remote position with a stable schedule aligned to Australian business hours.
• Opportunity to work within a global online education provider serving Australia, New Zealand and Canada.
• Collaborative team environment across four key service functions.