Senior System Administrator

About the role

We are seeking a Senior System Administrator to join our partner’s IT team in Australia. The role is fully remote‑first and supports a globally distributed workforce, ensuring stable, secure and efficient internal IT operations.

Key responsibilities

• Provide technical support to internal employees across a globally distributed, remote‑first organization.
• Troubleshoot and resolve hardware, software, VPN, Citrix, access management and system‑related issues.
• Manage user accounts, permissions and provisioning through Google Workspace and Active Directory.
• Configure, deploy and support Windows and macOS devices, including OS installation and device setup.
• Administer endpoint management and MDM solutions such as Microsoft Intune, Jamf or similar.
• Handle support requests via Jira or other ITSM/service‑desk tools while meeting SLA expectations.
• Maintain IT equipment inventory and support corporate hardware lifecycle management.
• Assist with IT operations for office hubs, internal events and cross‑functional technical initiatives.
• Collaborate with infrastructure and operations teams to improve internal systems and user experience.

Required profile

• Minimum 3 years of experience in corporate IT support, system administration or IT infrastructure.
• Strong communication skills and a customer‑focused mindset.
• Ability to stay calm, organized and effective under high‑priority or fast‑paced conditions.

Required skills

• Google Workspace administration
• Active Directory administration
• Microsoft Intune or Jamf (or equivalent MDM) experience
• Windows and macOS device support
• VPN technologies and Citrix remote‑access tools
• Jira or similar ITSM/service‑desk platform
• Strong troubleshooting across hardware, software, networking and remote‑access systems