Senior Service Designer

About the role

A federal government agency that supports people with disability and their families is looking for an experienced Senior Service Designer (listed as Process Improvement Specialist) to lead and support complex business improvement initiatives. The role sits in the Service Design team, which works with stakeholders to simplify and improve services, processes and customer experiences. It is a 12-month assignment based nationwide in Tasmania, with an ASAP start pending Federal Police Clearance.

Key responsibilities

• Analyse and map current business processes and customer journeys.
• Identify inefficiencies, risks, bottlenecks and opportunities for improvement.
• Facilitate workshops and stakeholder sessions to gather insights and requirements.
• Carry out operational analysis, including time and motion studies and process reviews.
• Collect, interpret and analyse data from a range of sources to support decisions.
• Develop recommendations to improve processes, customer experiences and operational performance.
• Work with service designers, business analysts, project teams and stakeholders to design and deliver solutions.
• Support testing and evaluation of process improvements and maintain improvement backlogs.
• Coach team members on process improvement methods and best practices.

Required profile

• Experience in service design, customer experience or human-centred design.
• Experience conducting time and motion studies.
• Experience in government, health, disability, insurance, banking or other large service delivery organisations.
• Experience on transformation or organisational change programs.
• Australian citizenship required.

Required skills

• Lean, Six Sigma, Agile, Continuous Improvement or Business Process Management experience.

What we offer

• 12-month assignment with potential extension.
• Nationwide location.
• $602.55 per day plus superannuation.

The application closes on 15 November 2026; the agency is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people with disability and culturally and linguistically diverse candidates.