Senior Lawyer, Retail

About the role

ANZ’s Retail Legal team is seeking a Senior Lawyer to support the design, development and delivery of innovative retail banking products and digital services. The role sits at the intersection of law, technology and customer experience, helping the business navigate complex regulatory environments while delivering positive outcomes for customers.

Key responsibilities

• Provide proactive and strategic legal advice on the design, development, implementation and operation of digital products, customer propositions, retail financial services and channels.
• Advise on complex legal and regulatory issues affecting retail financial services, including consumer protection, consumer credit, privacy, data use and digital delivery.
• Work closely with business, product, technology, risk, compliance and other stakeholders to identify legal issues early and develop practical solutions.
• Support strategic transformation, regulatory change, growth and customer migration initiatives.
• Provide advice on compliance with law, regulatory obligations, incidents and potential breaches.
• Help resolve complex legal, regulatory and customer issues arising from new technologies, delivery models and customer experiences.
• Draft, review and negotiate customer terms, disclosures, contractual documentation and other materials relating to products and services.
• Support the development of clear, accurate and effective customer communications.
• Proactively explain the legal and regulatory landscape and its implications for projects, products and strategic initiatives.
• Exercise oversight of legal services provided to the supported business, coordinating specialist internal and external legal advice.

Required profile

• Qualified lawyer with experience in retail financial services and related regulatory matters.
• Passion for shaping the future of banking and delivering customer‑focused outcomes.
• Ability to work collaboratively in a fast‑moving environment with cross‑functional teams.

Required skills