Review Officer - Fines and Payment Plans

About the role

The Department of Justice and Community Safety is recruiting a Review Officer for its Enforcement and Support Services (ESS), which manages the enforcement and administration of infringement and court fines across Victoria. The role is ongoing and full-time, based in Melbourne (CBD and inner metro suburbs), and involves reviewing fines and payment plans fairly and carefully.

Key responsibilities

• Assess applications to review fines and payment plans and make fair, informed decisions under the law and policies.
• Answer questions and give clear, accurate advice to the public and staff.
• Apply laws, policies and procedures so the team can manage fines effectively.
• Help improve the team's processes, systems and ways of working.
• Keep accurate records and reports in line with department rules.

Required profile

• No formal qualifications needed; practical skills and experience are what matter.
• Experience applying laws, policies or work procedures.
• Sound judgement, problem-solving skills and the ability to work well with others.

Required skills

• Good computer skills, including Microsoft Office and other systems.
• Clear communication skills and the ability to explain decisions in plain language.

What we offer

• Ongoing full-time role earning $81,496 - $98,955 per year, plus superannuation.

To apply, submit a resume and covering letter through the online application form; attachments can be uploaded in .doc.docx.pdf.txt or .rtf. Pre-employment checks, which may include national police checks and misconduct screening, are required. Applications close 24 November 2026.