Retirement Living Manager

About the role

Southern Cross Care WA is looking for a Retirement Living Manager to lead its Frank Prendergast House in Success. The role plays a key leadership part in the operational, financial and resident-experience success of the retirement living communities, with oversight across several retirement villages and close work with Village Managers, residents and internal stakeholders. It is a full-time position with flexible WFH arrangements.

Key responsibilities

• Lead and support Village Managers to achieve operational excellence across multiple retirement communities
• Drive positive resident experiences and oversee the resolution of resident concerns and feedback
• Build strong relationships with residents, resident committees, families and key stakeholders
• Manage village operational and capital budgets, monitor performance and identify improvements
• Ensure compliance with retirement living legislation, village rules and organisational policies
• Partner with maintenance, sales, refurbishment, marketing and client experience teams
• Lead risk management and promote safe, compliant village operations
• Support village sales, occupancy growth, accreditation activities and strategic improvement projects

Required profile

• Demonstrated leadership experience managing teams across multi-site operations or community-based environments
• Strong financial management and budgeting experience, able to analyse performance data
• Proven experience overseeing operations and ensuring regulatory compliance
• Experience driving continuous improvement and leading organisational change
• Excellent stakeholder engagement, communication and problem-solving skills

Required skills

• Proficiency in Microsoft Office Suite and contemporary business systems

What we offer

• Salary packaging of up to $15,900 for living expenses and $2,650 for entertainment benefits
• Corporate health insurance discount and free employee assistance program
• Paid parental leave, annual leave from 4 weeks and carer's leave
• Professional development services and service awards for long-serving employees

To apply, submit an up-to-date resume; a cover letter is preferred. Interview candidates will be asked for a police clearance, flu immunisation record, a pre-employment health questionnaire and proof of work rights.