Reservations Agent – Hotel Guest Services

About the role

As the first point of contact for guests, the Reservations Agent ensures a warm welcome and smooth booking experience. You will manage reservation inquiries, changes and cancellations, and turn phone calls into confirmed stays while promoting the hotel’s facilities.

Key responsibilities

• Handle reservation requests, modifications and cancellations.
• Convert phone inquiries into confirmed bookings, accurately recording guest preferences.
• Recommend hotel facilities and up‑sell services to maximise revenue.
• Maintain detailed records in the property management system.

Required profile

• Guest‑focused personality with strong written and verbal communication.
• Excellent interpersonal and problem‑solving abilities.
• Ability to work independently and prioritise conflicting tasks.
• Fluency in English; additional languages are a plus.
• Part‑time and full‑time availability.

Required skills

• Experience with Opera or another property management system.

What we offer

• Employee benefit card with discounted accommodation and F&B worldwide.
• Up to 50 % discount on meals at Sofitel Adelaide.
• Family & friends accommodation discounts.
• Learning programs through Accor Academies.
• Fully laundered uniform and 24‑hour Employee Assistance Program.
• Career development opportunities across the Accor network.
• Corporate social responsibility initiatives and a commitment to diversity and inclusion.