Quality and Compliance Officer

About the role

A client of Troocoo is looking for a Quality and Compliance Officer to join a newly established Service Enablement team in Brisbane. The organisation is growing quickly and is reshaping its systems and processes in response to significant change in social housing policy and legislation. The role provides independent assurance that legislative, regulatory, contractual and organisational requirements are understood, applied and evidenced across the business, and offers the chance to own and shape quality and compliance from the ground up.

Key responsibilities

• Maintain the compliance obligations register, linking obligations to policies, procedures, systems and controls and flagging unclear or unsupported requirements.
• Carry out scheduled, risk-based quality and compliance reviews across housing functions, programmes and regions, documenting findings clearly and proportionately.
• Complete targeted assurance reviews across tenancy and service delivery, leasing, financial administration, asset and property controls and funded programme requirements.
• Maintain the corrective and preventive action register, verify evidence before recommending closure and carry out follow-up testing.
• Coordinate audit readiness, maintain a central evidence library and prepare evidence indexes and checklists for regulatory, funding, internal and external reviews.
• Work with the data, leasing and quality teams to identify gaps and roll out improvements, and engage with frontline staff to share assurance lessons.

Required profile

• Demonstrated experience in compliance, quality assurance, operational auditing or governance, enjoying both audit and compliance work.
• Strong legislative knowledge and the confidence to apply it independently.
• Experience in social housing, community housing or a government housing department is highly regarded.
• Attention to detail, accuracy and privacy in registers and documentation.
• Ability to assess materiality and risk, write clear findings and recommendations, and exercise sound judgement on escalation.
• Resilient and adaptable to a fast pace of change.

What we offer

• A permanent role with the opportunity to build and own a new function.
• A supportive leader who works alongside the team.
• Salary packaging of $80,000-$86,000 plus superannuation and further benefits.

To apply, candidates submit their resume through the application link provided by the recruiter.