Practice Lead - Business Analysis

About the role

Zurich Australia is looking for a Practice Lead, Business Analysis to shape the future of business analysis across its Technology teams. The role leads the practice through its next stage of maturity, building an AI-enabled capability that delivers faster, clearer and more connected outcomes across the software development lifecycle. It is a visible leadership position for someone who can turn a bold strategy into practical change.

Key responsibilities

• Lead the Business Analysis practice strategy, standards, quality framework and AI enablement roadmap.
• Build an inclusive, high-performing community by coaching leaders and analysts, strengthening career pathways and developing future-ready capability.
• Redesign analysis workflows and introduce practical AI-enabled approaches that improve speed, quality and business outcomes.
• Lead discovery and analysis for complex change, turning ambiguity into clear options, requirements and recommendations.
• Establish practice measures such as analysis turnaround, requirements quality, rework, adoption and delivery outcomes.
• Connect business analysis with product, architecture, engineering, quality and platform teams to reduce handovers and strengthen end-to-end delivery.

Required profile

• Significant business analysis experience delivering complex change, supported by demonstrated practice or capability leadership.
• Experience leading meaningful transformation within a business analysis, product, technology or comparable knowledge-based function.
• Demonstrated success turning strategy into action, with hands-on leadership of change, sustained adoption and measurable improvement.
• Experience leading and developing people, setting professional standards and building career and capability frameworks.
• Experience applying business architecture techniques and operating in insurance, financial services or another regulated environment.

Required skills

• Discovery, facilitation and process redesign
• Requirements management, acceptance criteria and traceability
• Business architecture techniques

What we offer

• 5 weeks of annual leave for permanent staff and 15 days of personal/carer's leave, plus Family Care parental leave.
• Hybrid working: 3 days in the office and 2 days from home per week for full-time employees.
• AUD$500 wellbeing payment per year, a new-starter e-voucher for a work-from-home setup, and training programs.
• Global mobility opportunities across more than 200 countries.