Network Engineer - Edge Networks

About the role

Superloop's Operations unit maintains and supports its products and internal technical infrastructure, and the Network Engineer - Edge Network role ensures the smooth operation of the Layer 2 and Layer 3 edge networks. The engineer builds, supports and maintains network devices and related services across the edge networks, with a focus on residential and business service platforms.

Key responsibilities

• Own and/or assist with the operation of the Layer 2 and Layer 3 edge networks.
• Liaise with customers, internal stakeholders, teams and suppliers to resolve network faults escalated by the Network Operations Centre (NOC).
• Troubleshoot and resolve hardware and software faults by engaging vendor TACs, replicating faults in a lab and documenting them.
• Manage edge network architectures, including lifecycle management, capacity planning and network optimisation.
• Assist with network automation tools, and create and maintain LLDDs, HLDDs, ConOps and network diagrams.
• Manage national hardware spares for edge networks.
• Collaborate on network commissioning, migrations and decommissioning.
• Complete network risk assessments and maintain process documentation; follow network security standards.
• Maintain relationships with the NOC, Provisioning Engineering and Pre-Sales teams.

Required profile

• Degree in Telecommunications, Data Networking or a related discipline, or equivalent.
• At least three years' experience in network design or engineering, or in a Level 2 or higher network support or escalation role.
• Ability to work independently and collaboratively, strong customer service focus, and excellent written and verbal communication.
• Desirable: two years' experience in a service provider or edge network environment, and CCNP or equivalent.

Required skills

• Excellent understanding of IPv4/IPv6, internet routing and CGNAT.
• IP/MPLS routing and forwarding (IS-IS, BGP, LDP, RSVP) and Layer 3/2 protocols and L3/L2VPNs.
• Subscriber management protocols (DHCPv4/v6, PPPoE, PPPoL2TP, RADIUS).
• At least three years operating a Cisco network; desirable: Juniper or Arista, Python or Ansible, EVPN, Observium/Grafana.

What we offer

• Free home broadband and free mobile SIM plan.
• Hybrid flexibility: 3 days per week in the office, lunch on Wednesdays, snacks and donuts.
• A diverse and inclusive workplace.