National eBusiness Specialist

About the role

Join Zurich’s digital transformation journey as a National eBusiness Specialist, supporting electronic delivery across Australia and New Zealand. You will work closely with the eBusiness leadership team, MGAs, underwriting agencies and internal stakeholders to ensure smooth platform performance and data quality.

Key responsibilities

• Maximise the use of Zurich’s electronic delivery systems to support growth, budgets and retention.
• Collaborate with MGAs, underwriting agencies and brokers to set up accounts, manage bordereaux and improve data quality.
• Monitor, reconcile and resolve platform errors across Zurich, Ebix and broker systems.
• Project‑manage account transfers, splits and mergers across all relevant platforms.
• Troubleshoot system and process issues, documenting analysis and solution requirements.
• Support new technology rollouts, including design input, UAT, training, audits and release verification.
• Promote Zurich’s digital propositions while ensuring processes remain compliant and efficient.

Required profile

• Relevant tertiary qualifications desirable.
• Strong analytical skills with excellent accuracy across data and processes.
• Customer‑focused approach with the ability to manage competing priorities.
• Insurance experience is a bonus but not compulsory.
• IT support experience or confidence troubleshooting system issues.
• Understanding of broker packages and platforms such as Winbeat, EGlobal, CBS, Insight and Steadfast SCTP.
• Motivated to take initiative and adapt in a fast‑paced environment.

Required skills

• Winbeat platform
• EGlobal platform
• CBS platform
• Insight platform
• Steadfast SCTP platform
• Ebix platform

What we offer

• 5 weeks annual leave plus 15 days personal/carer leave.
• Hybrid working arrangement – 3 days in the office, 2 days remote.
• AUD$500 wellbeing payment per year and a starter e‑voucher for home‑office setup.
• Access to award‑winning training programmes and global mobility opportunities.
• Tree planted for each new employee and modern Green Star‑rated offices.