Import Airfreight Operations Officer

About the role

An established global freight forwarding business in Brisbane is looking for an experienced Import Airfreight Operator. You will manage import shipments from arrival through to final delivery, keeping milestones on track and making sure customers receive the service they expect. The role also supports the Import Airfreight Manager with general operational requirements and some project cargo.

Key responsibilities

• Coordinate import airfreight shipments from arrival through to final delivery
• Manage daily import workflows so jobs follow customer requirements and established procedures
• Monitor shipment milestones, prioritise workloads and keep deadlines and KPIs on track
• Arrange transport from cargo terminals to final delivery, coordinating with transport providers and warehouses
• Liaise with airlines, co-loaders, transport companies, overseas agents and customers to resolve shipment issues
• Process shipment data and maintain accurate job files in CargoWise
• Check freight charges, invoice costings, GST and shipment weights and measurements
• Build relationships with customers, suppliers and internal departments, and identify ways to improve processes

Required profile

• Previous experience in Import Operations within the freight forwarding industry is essential
• A good understanding of the import airfreight process, from arrival through to delivery
• Strong organisational skills and the ability to manage competing priorities
• Good problem-solving skills and the confidence to deal with customers and service providers
• Strong attention to detail on shipment data, costings and documentation
• A team player who takes ownership of their work
• Unrestricted working rights and current location in Australia

Required skills

• CargoWise (CW1)
• Import airfreight operations

The advertised salary is $80,000 to $90,000 plus superannuation. Applications and conversations are treated confidentially.